Tech Support paths

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At Zen Technology Solutions, we understand that not every business needs a monthly plan. That’s why we offer flexible hourly support—perfect for quick fixes, one-time projects, or ongoing help as needed.

• Ideal for resolving issues quickly without a site visit.
   
• Includes troubleshooting software problems, system optimization, cloud configuration, and remote diagnostics.
   
• Secure, fast, and efficient—most issues can be resolved same-day.
   

• For hands-on help with hardware issues, network cabling, server setup, or device deployment.
   
• Includes travel within a 50-mile radius of Bonne Terre, MO.
   
• Ideal for small offices, retail environments, or tech installations that require a personal touch.
   

• One-hour minimum per job
   
• Billed in 15-minute increments after the first hour
   
• No contracts or commitments—pay only for what you need
   

Whether you need us for a one-time issue or occasional help, our hourly support gives you access to 20+ years of IT expertise—on your schedule.

For small businesses that need peace of mind without the overhead

• 🖥️ Remote Support (Up to 5 Devices)
   
  • 9–5 Help Desk (Mon–Fri)
     
  • Remote troubleshooting and support
     
• 🛡️ Antivirus & Firewall Setup
   
  • Installation and configuration
     
  • Basic firewall/router hardening
     
• ☁️ Cloud Backup & Recovery (up to 100GB)
   
  • Secure cloud backups for essential files
     
  • Recovery assistance
     
• 📋 Monthly System Health Report
   
  • Summary of device status, updates, and antivirus coverage

Ideal for growing businesses seeking proactive support

• 📞 Remote & On-Site Support (Up to 10 Devices)
   
  • Priority scheduling for on-site visits
     
  • Remote access setup
     
• 🔐 Full Cybersecurity Suite
   
  • Antivirus, firewall, patch management, and email filtering
     
  • Data breach prevention tools
     
• ☁️ Cloud Backup & Recovery (1TB)
   
  • Incremental backups, versioning, and recovery support
     
• 📤 Microsoft 365 / Google Workspace Management
   
  • User and license management
     
  • Email setup, migration, and admin support
     
• 🎓 Security Awareness Training
   
  • Monthly simulated phishing campaigns
     
  • End-user training materials
     
• 📊 Quarterly Compliance Reports
   
  • HIPAA, PCI, or other required documentation
     
• 📦 Asset & Inventory Tracking
   
  • Full hardware/software asset documentation

For companies that need it all—without lifting a finger

• ⚙️ Unlimited Devices
   
  • Unlimited remote & on-site support
     
  • Device lifecycle management
     
• 👨‍💼 vCIO Consultation & Quarterly IT Strategy
   
  • Virtual CIO meetings for planning and growth alignment
     
  • Budgeting, forecasting, and project roadmaps
     
• 🛡️ Advanced Cybersecurity
   
  • SIEM (Security Info & Event Management)
     
  • Endpoint Detection & Response (EDR)
     
  • Multi-factor authentication (MFA)
     
• ☁️ Unlimited Cloud Backup & Disaster Recovery
   
  • Bare metal restore
     
  • Disaster recovery testing
     
• 🤖 Custom Automations & Monitoring Dashboards
   
  • Alert systems for downtime, CPU spikes, unusual activity
     
  • Workflow automation
     
• 📆 Monthly Compliance & Security Audits
   
  • Executive-level reports
     
  • Documentation for audits or insurance purposes